Customer Service


Please feel free to contact us to share your thoughts, concerns, all comments and suggestions welcomed.


We stand behind our products, with a full one year warranty on all bioBob sponges.

These sponges actually last longer (even when machine washed) if yours doesn’t WE WANT TO KNOW. Simply bring your rinsed and dried pieces to the store in a Ziploc® bag, include your name and phone number, and it will be replaced over the counter -no receipt – no hassle!

Please note: Every product has limitations, although these sponges can be used with any regular or industrial cleaning agent, even bleach, Colour is not covered by this warranty. Our sponges must not be used with paint thinner or nail polish remover as they act as solvents to the Polyester thus voiding the warranty… On the other hand (if rinsed afterwards) they even resist sulphuric acid!


We do not directly sell our products to end users. We support our Retailers and forward all website requests (Emails) to them based on proximity. We are even now setting up an electronic ordering system for all our Retailers to better serve a growing client base. Since many of the Retailers purchase in wholesale volumes, their on hand colour selection is sometimes greater and retail prices often below our MSLP. The list of Retailers is growing every day, so save yourself time and effort, Please visit the Stocklists page for a complete list of retailers.

Product Support

Generally all of our products will out live any of our competitor’s products. We expect a minimum 2 year use life from all of our sponges. Product testing has shown us that this is not just a target but a reality. Any product that does not meet this target, we want to hear about and if possible get the offending product back to see why. The product support page of this site is a fast way to let us know about it.


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